Frequently Asked Questions

• As of October 25, 2021, attendees must present proof of vaccination. see King County's Guidance
• Effective face coverings are required.
  Pro tip: keep masks snug when speaking
• All instructors and staff are fully vaccinated
• Classes remain limited to 5 students. See the seating arrangement on our About page
• Air is filtered with multiple MERV-13 filters
• See our COVID-19 Exposure Mitigation Plan

We will refuse to let you enter or remain. No refund will be issued. The health and safety of our students and staff are paramount. If you have a respiratory condition which forbids a mask, contact us so we can discuss options.

No. Very little is "usual" during this pandemic. Let us know the situation and we'll work out something. The health and safety of our students and staff are paramount. If you are unwell, do not come to class and please let us know. For reference, here are our usual cancellation policies

No worries, our registration form separates the two so the student receives a confirmation email, and the payer receives a confirmation of registration and a receipt.

All of our classes proudly feature face-to-face and in-person instruction.

Choosing the right class for your unique needs can be challenging. Read through the full class description, and contact us if you need class counseling. We want you in the class that meets your needs!

No. Our classroom has speedy computers with large displays for your use.

Yes there is. You can view or download it from here: Curriculum Map

Not for Introductory and Level 1 classes. Some students find it useful to explore a bit prior to those classes, but it is not required. More advanced classes require more experience, of course.

You!

After Effects: if you wish to take class files with you, please bring a 2-4 GB USB3.

Premiere Pro: if you wish to take class files with you, please bring a 16GB or or larger USB3 drive as Dropbox or other cloud sharing services will be too slow to download your files. Headphones are also very useful for this class

All other classes, a 2 GB flash drive is usually sufficient to bring home your class files. We also provide complimentary coffee and tea. You might also bring a notebook and lunch....

Yes, we have a full kitchen with dishes, utensils and a microwave available for your use, as well as a refrigerator/freezer for storage. There are many eating options nearby, too.

First, consult Luminous Works' transfer policies, then contact us.

Your regular class registration can be transferred to another (e.g., a co-worker) at no penalty if your substitute will attend the exact class for which you registered. However, refreshers cannot be transferred. Please be sure to read Luminous Works' transfer policies, then contact us to make the arrangements.

Yes, but there are restrictions. Please see our Terms, Conditions and Policies page

Please review our Luminous Works' cancellation policies, then contact us to make arrangements. We'll miss you!

Full details at Luminous Works' audit policies.

All our Terms, Policies and Conditions can be found here.

No. Please contact us directly to register for your audit. First, be sure to review the Luminous Works' audit policies. If you can bring a laptop with the current version of the software, we can often guarantee a seat for your refresher, rather than waiting until one business day before to inform you.

Our calendar displays a maximum of 4 months of classes. Not every class runs in every month.

contact us to determine when the class will be offered again.

Due to Covid, we will run most classes with just one new student! Contact us to determine if the class you desire is included.

To ensure safe distancing during this pandemic, only 5 workstations are available in our normally nine-seat classroom. See our seating arrangement on the About page.

They're the best! As an Adobe Authorized Training Center, they must be Adobe Certified Experts and Adobe Certified Instructors for the software they teach. Learn more about Luminous Works' instructors and staff.

No, but do be sure to let your instructor know if you have an older version so your class files can be compatibly saved for that version. If you have further questions about your version vs. the version we teach, email or call us with your questions.

Yes! A Certificate of Completion can be created at the end of any course.

Yes. Prospective employers occasionally contact us to verify class participation, so be certain to wait until you have completed your class to do so.

We do not have regularly scheduled classes on the weekend or in the evening. However, we can arrange custom instruction for you or your group. Contact us for more information.

The computers may be from Apple, but we offer a special setup for Windows users including a standard two-button mouse and a Windows keyboard. You can focus on learning the course content and developing the correct muscle memory rather than a whole new operating system.

There are 37 steps to access our space.

Yes, we have a full kitchen with dishes, utensils, range, and a microwave available for your use, as well as a refrigerator/freezer for storage.

We do not offer discounts.

Sadly, Adobe does not offer software discounts to students of Adobe Authorized Training Centers.

Please check your spam or junk filters, especially if you have a Gmail, Hotmail or Yahoo email address. Add us to your Safe List to ensure future deliveries. If it still doesn't turn up, contact us.

Yes. contact us for details.

Yes, contact us us for a complete list.

Our scheduled live classes are all in-person, but we can provide custom online training to you or a group via Zoom. We also offer recorded versions of our classes as time-limited, on-demand video (which include all the course resources). We still believe, however, that face-to-face, hands-on training is best for the sophisticated skills we teach.

Due to low demand, we are not longer able to offer Clock Hours.

While Luminous Works is an Adobe Authorized Training Center, we do not offer college credit.

Yes. See our resources page. Each class has materials (mostly electronic) for your review. You may also email your instructor for basic email support after your class.